Terms & Conditions
Bracing is not a cure and it will not ultimately heal the ligament.
Once the product has been delivered, KVP EU Limited (KVP) reserves the right to refuse offer of full refund. Refunds will only be honored if, during the initial fitting, the product is determined to be a poor fit, and/or the product is affecting the health or healing of the patient, and/or there is a manufacturer's defect.
KVP will not offer a refund, exchange, or return on a product unless a veterinarian and a KVP representative conclude that the product is an improper molding/fit or a manufacturer's defect. If after taking possession of the product, the patient develops further harm to the affected limb or injury site, and a veterinarian determines that the product is at fault, a full refund will be issued. All product charges will be collected immediately. KVP does not offer refunds for refusal of your pet to wear the product. Shipping charges will not be refunded. No refund will be granted for any product that does not fit properly due to improper fitting, although exchanges will be honored. KVP does not refund any rush fees associated with a product for any rush order. If the purchaser simply does not want to use the product for reasons other than improper fit or function, KVP will not offer a refund.
We recommend that a KVP representative conduct a visual inspection of the product before a partial refund can be granted for improper fit. This may include photos or video, as well as live video conferencing.
Patient evaluation, consultation, and fitting support are provided for 30 days at no additional cost, unless there is a change in the animal's physical condition. After 30 days, KVP is no longer responsible for any refunds or exchanges.
The 30-day warranty becomes VOID if: The product has been independently adjusted, repaired or altered without consent from KVP. The product, or any of its parts, have been subjected to misuse, negligence or accident, including damage from biting or chewing.
The pet owner understands it is their responsibility to see their veterinarian if special medical management or further care pertaining to the wearing of the product is necessary. The veterinarian or KVP must be informed should any adjustments to the product be needed. The pet owner assumes responsibility for informing their veterinarian of any change to their pet's overall health that may affect the wearing of the product.